Main Purpose of the Job:
The Waiter / Waitress under the advice of the Captain and agreeing to business policies and procedures will carry out his / her duties based on the following fundamentals:
Training
- Maintains the highest standard of expert ethics
- Emphasizes and projects a high image for the hotel
- Is implicated with the operating objectives of the hotel
- Operates with maximum transparency thereby projecting the truth about normal observations
Key Function:
He / she is in fee and responsible for the control of several tables in a assistance station, maximizing the prompt efficiency of food & beverage assistance and ensuring guest pleasure agreeing to the organization standards.
Key corollary Area: Guest Satisfaction
Main Duties responsibilities
- Assures achievement of daily planning straight through list of activities received.
- Follows up on trained elements and tasks, on a daily basis.
- Ensures assistance for tables assigned.
- Takes food and beverage orders as per Hotel standard.
- Delivers food from kitchen and beverages from dispense bars.
- Assists Busboy /girl in clearing tables if necessary.
- Follows sequences of work while set-up time and assistance time.
- Has to know in details food and beverage items gift in menu.
- Handles guest invite in a courteous manner repeating their invite to make sure that guest's message was properly understood.
- Reports immediately to classic any misunderstanding, qoute or emergency with guest or staff.
- Communicates constructively with guests to compare their satisfaction. If not satisfied, corollary up with an immediate action.
- Receives a training and focus determined on varied elements and tasks taught on a daily basis.
Key corollary Area: laborer satisfaction
Main Duties responsibilities
- Signs in and out of duty as soon as reaching or leaving outlet.
- Attends pre-meal briefings, listen determined to instructions given by Superiors about today's assistance achievements.
- Is well, tidy, groomed, disciplined and honest at all times.
- Reports immediately to his supervisor any misunderstanding, qoute or emergency with a guest or the staff.
Key corollary Area: Financial Performance
Main Duties responsibilities
- Follows up opportunity and windup procedures.
- Informs classic on damages immediately after noticing them.
- Presents checks and ensuring smooth co-operation with cashiers.
- Is aware of any activities/ events operating within the hotel in order to promote and maximize sales.
- Suggests ways of reducing costs without effecting the ability and standard of the hotel.
- Ensures energy and water saving.
Key corollary Area: Environmental Awareness
Main Duties responsibilities
- Informs classic if Housekeeping cleaning plans were followed.
- Operates all tool as per the operating guidelines.
- Has full knowledge of the hotel security and emergency procedures.
- Complies with statutory and legal requirements for fire, condition and safety, hygiene, licensing and employment.
- Is aware of all local customs.
Fundamental attitude factors:
- May be called upon a times to perform other duties which are not included in this job description.
- The extreme objective of the Waiter / Waitress doing is the achievement of total buyer satisfaction.
- A key responsibility for the Waiter / Waitress is to manufacture and pronounce a good association with superiors, colleagues and subordinates at all times.
cafeteria Training manual - Waiter Job narrative
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